Senior Analyst - ICT Analyst

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will join GSK India as a Senior Analyst - ICT Analyst. You will help design, run and improve technology services that support global and local teams. You will work with IT colleagues, business partners and vendors to resolve incidents, deliver changes and improve system stability. We value practical technical skills, clear problem-solving and a collaborative approach. This role offers visible impact, learning opportunities and a chance to unite science, technology and talent to get ahead of disease together. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: - Manage and resolve medium to high complexity incidents and service requests, providing clear updates to stakeholders. - Execute operational changes, including testing, deployment and documentation, while following approved change processes. - Monitor system and service health, spot trends and drive timely corrective actions. - Support application and infrastructure investigations, coordinating work across internal teams and external vendors. - Create and maintain technical documentation, runbooks and user guides to support stable operations and knowledge sharing. - Contribute to automation, scripting and small improvement projects to reduce manual effort and increase reliability. Why You? This role is based in India and follows a hybrid working pattern. You will combine on-site collaboration with agreed remote days. We welcome candidates who bring curiosity, practical skills and a team-first attitude. Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals - Bachelor’s degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience. - Minimum 3 years’ hands-on experience in IT operations, support, or systems administration in a production environment. - Experience supporting applications, cloud services, or infrastructure, and familiarity with common operational tasks. - Strong troubleshooting skills across networks, servers, databases or applications. - Practical experience with scripting or automation (for example PowerShell, Python or Bash) and familiarity with monitoring tools. - Good English communication skills for collaboration with global teams. This role is hybrid, with regular on-site work as agreed with your manager. Preferred Qualification If you have the following characteristics, it would be a plus - Experience with IT service management approaches such as ITIL or similar operational frameworks. - Familiarity with cloud platforms such as AWS, Azure or Google Cloud and related services. - Hands-on experience with containerisation, orchestration or CI/CD pipelines. - Exposure to enterprise collaboration tools, identity services or security operations. - Experience working in a matrixed, multinational organisation and coordinating with remote teams. - Relevant certifications such as AWS, Azure, CompTIA or equivalent technical credentials. Working pattern This role is hybrid, based in India. You will work on-site regularly and have agreed remote days with your manager. Apply now If you are excited by operational technology, problem-solving and improving services that help people do important work, we would love to hear from you. Please apply and tell us how your skills and experience will help the team deliver reliable, efficient technology services. We welcome applicants from all backgrounds and will discuss any adjustments you may need during the recruitment process. Skills Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholder Management Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. 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