Sr Associate Supply Chain - Sales Operations

Career Category Supply Chain Job Description If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us as: Sr Associate Supply Chain - Sales Operations At Amgen Breda, medicines are labeled, assembled, stored, and eventually shipped to various countries worldwide. Every day, more than 1,000 people from 38 different nationalities work on supply chain processes, manufacturing, marketing, and sales of our medicines, and clinical research into new medicines. LIVE What you will do As part of the Supply Chain Sales Operations team, you will be crucial in ensuring the timely supply of orders to our global customers. As the Sr Associate Supply Chain, you will contribute to the completion of milestones associated with order management and specific projects or activities within the team or department related to order management. You will be a key player in ensuring optimal internal and external customer satisfaction that is in line with Amgen's policies and procedures. Additionally, you will support and advise management on continuous improvement areas. In this vital role, you will : Ensure the distribution of pharmaceutical products globally; all orders are processed according to Amgen procedures and customer requirements. Identify potential issues and implement proactive solutions. Escalate to Management when issues cannot be resolved by the team. Initiate and execute improvements to increase the effectiveness and efficiency of order management performance. Contribute as a project team member for overall order management-related projects. Review monthly KPI reporting and advise on issues to be discussed during GSHE monthly metric meetings. WIN What we expect of you We are all different, yet we all use our unique contributions to serve patients. The Sr Associate Supply Chain - Sales Operations professional we seek is a planner with these qualifications: Bachelor’s degree or equivalent in Supply Chain Management or Logistics. Typically 3 or more years of Supply Chain experience in a GMP and/or GDP-regulated industry. Proficiency in English, both oral and written communication. Knowledge and experience in Customer Service and/or order to cash department. Problem-solving and analytical skills. Ability to multitask and work within a diverse, international group of people. Excellence in working with MS Office and experience with ERP systems. Experience working across various cultures. Customer-focused. Ability to deal with conflicting interests. Availability outside office hours on an ad hoc basis. Proactive behavior. Ability to set priorities. Strong leadership skills. THRIVE What you can expect of us As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being. Vast opportunities to learn and move up and across our global organization. A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act. A generous total rewards plan is comprised of a competitive salary, bonus structure, a fixed 13th month, holiday allowance, and collective health insurance. Focus on vitality with an on-site gym, a vitality program, and a restaurant with healthy food. .