Patient Navigation Specialists 1

Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook . Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through its proprietary blood tests, vast data sets, and advanced analytics. Its Guardant Health Oncology Platform leverages technology, clinical development, regulatory expertise, and reimbursement experience to drive commercial adoption, improve clinical outcomes, and lower healthcare costs. Guardant Health has launched multiple liquid biopsy-based tests, including Guardant360 and GuardantOMNI, fueling its LUNAR programs for recurrence monitoring and early detection. Since its launch in 2014, Guardant360 has been used by over 6,000 oncologists, more than 50 biopharmaceutical companies, and all 27 National Comprehensive Cancer Network centers. We are looking for a full-time Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department . This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence. Responsibilities : ● Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams. ● Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow. ● Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success. ● Participate in territory-specific meetings with sales and client services associates to align business needs and priorities. ● Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems. ● Follow established Standard Operating Procedures (SOPs) for patient navigation workflows. ● Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met. ● Achieve team and individual goals related to case management and turnaround times. ● Apply problem-solving skills to resolve escalated situations professionally and efficiently. ● Demonstrate flexibility and adaptability in a fast-paced, dynamic environment. ● Assist with additional administrative duties as assigned to support overall department needs. ● Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency. Qualifications : ● Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required. ● 2+ years of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings. ● Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus. ● Ability to work independently with excellent time management, multitasking, and organizational skills. ● Exceptional written and verbal communication skills, with strong attention to detail. ● Proven ability to work collaboratively across teams in an operationally complex, multi-product environment. ● Ability to adapt quickly to changing procedures, policies, and priorities. ● Flexibility with respect to working hours based on client and operational needs. ● Bilingual skills (English/Spanish or other languages) are a plus. ● While the position is primarily remote, occasional travel to Guardant Health offices for training or meetings may be required. Additional Information ● Employee may be required to lift routine office supplies and use standard office equipment. ● Most work is performed in a desk/office environment, with occasional exposure to a laboratory environment during site visits. ● Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. ● Please visit our careers page for more opportunities: www.guardanthealth.com/jobs AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work. Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and a