Customer Service Representative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Work Schedule and Location: During the initial six-month training period, this position requires working 100% onsite, Monday to Friday, at our Heredia Shared Service Center, and upon successful completion of the training period, employees will transition to a hybrid work model. A standard schedule of 7:00 AM to 4:00 PM is required for the first 4 months. Working hours may also vary after the 4 months between 5:00 AM and 8:00 PM, depending on business requirements and operational coverage. Key Responsibilities: Provide outstanding customer service in invoicing, administration, order management, quotations, and master data. Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues. Become proficient in Customer Relationship Management systems. Adhere to company policies, operational regulations, and training guidelines. Meet key performance indicators and engage in initiatives to improve efficiency and productivity. Contribute to projects and assignments that align with business expectations. Maintain high data accuracy and quality, and participate in training development. Use daily customer service reports to assess and direct activities. Participate in cross-training and support activities during peak seasons. Skills: High integrity and compliance. Strong problem-solving and multitasking abilities. Self-motivated, enthusiastic, and a great teammate. Proficient written and verbal communication. Excellent organizational skills and workload prioritization. Initiative in daily tasks and problem-solving. Proficient Microsoft Office user. Experience: 0+ years of customer service experience in an SSC/multinational environment required. Education: Minimum of a high school diploma. Working Conditions: Repetitive typing and regular computer use. Typical office environment physical demands. Join us at Thermo Fisher Scientific, where you can effectively apply your skills and advance your career in a diverse and inclusive work environment!