Training and Development Manager

Career Category Training Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. The Training and Development Manager leads a team of Training Associates responsible for supporting a high-quality onboarding and training experience for US Commercial field staff across multiple business units. A critical component of this role is people leadership, including setting clear priorities, coaching and developing team members, managing performance, and creating an engaged, collaborative team environment. The Training and Development Manager oversees the remote onboarding of all U.S. Commercial Field Staff across multiple business units and supports training events (e.g., new hire training, launch training, and sales force expansions) in both virtual and live settings. Reporting to the Accelerating Talent Director, the Training and Development Manager will partner primarily with the Training & Development directors and field training managers across all business units and establish cross-functional relationships with various partners, including Information Systems, Field Operations, Security, and the Talent Acquisition team. Success in this role requires strong people leadership, operational excellence, sound judgment, and the ability to build relationships and lead effectively in a fast-paced, evolving environment. This is a hybrid role and will require candidate to support in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA. Responsibilities of this position will include: Lead, coach, and develop a team of Training Associates, including setting priorities, allocating work, providing feedback and coaching, managing performance, and supporting team member development. Serve as an escalation point for the team, providing hands-on guidance and support to resolve operational, process, technology, and stakeholder issues. Monitor incoming field roster notifications and manage new hire and training participant rosters. Manage weekly onboarding communications to new hires and hiring managers. Serve as an advocate and point of contact for technology- and process-related issues for incoming new hires, hiring managers, and training teams. Coordinate and monitor new commercial field staff to attend Concur training, archive bi-weekly rosters, and mark complete in LMS per compliance requirements Run and distribute reports from systems such as LMS, Tableau, and Zoho, including quarterly new hire training metrics. Manage and update the HR/Compliance new hire checklist and field-based onboarding playlist in Learning Hub. Partner cross-functionally to manage changing priorities and deliver against the needs of multiple stakeholders and business units. Collaborate with directors and senior leadership on annual training schedules and update/distribute as needed Continually assess the landscape and find opportunities to improve, standardize, or streamline business processes Proactively communicate with training teams and partner across functions to ensure strategic alignment and to seek opportunities for increased efficiency Provide onsite support during live training events as needed Oversee space allocation for live onsite training, including monitoring specific neighborhood calendars to approve/decline space as needed Assist in providing documentation for inspections/audits Manage the USBO sales training budget, including forecasting, tracking expenditures, and meeting budget deadlines Support and drive special projects as needed Basic Qualifications: Doctorate degree Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based) Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based) Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based) High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based) Preferred Qualifications Bachelor’s degree and 4 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry Demonstrated experience leading, coaching, and developing others, with direct people management experience strongly preferred Proven ability / experience coordinating small to large training events Experience with managing relationships with key stakeholders Experience managing competing demands and priorities in a fast-paced environment Strong customer service and problem-solving skills Strong time management, organization, and prioritization skills Strong written and verbal communication skills Exceptional attention to detail with the ability to manage multiple priorities Ability to work well in teams and interact effectively with various levels of management Flexibility and willingness to provide hands-on support to meet evolving team and business needs Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams Experience with databases and business analysis tools (e.g., ATLAS, Tableau, Power BI, SharePoint, Learning Management Systems) a plus Able to lift 25 lbs. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales represen