Identity & Security Operations Manager

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Business & Technology Services (BTS) Our Business & Technology Services team delivers innovative digital, data, technology, and business solutions that help Abbott operate more effectively and accelerate better health outcomes worldwide. By combining technology expertise with business partnership, BTS enables transformation, operational excellence, and sustainable growth across Abbott’s global businesses. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity As the Identity & Access Management Operations Lead , this role will lead regional operations across Identity, Access, and Critical Identity Cybersecurity services, ensuring secure, compliant, and reliable execution of identity-driven processes and platforms at enterprise scale. As a key operational leader within the Identity & Cybersecurity space, you will oversee day-to-day service delivery, including Identity Governance, Access Administration, Privileged Access, Directory Services, and associated enterprise IT platforms. What You’ll Do Global Service Operations & Execution • Lead regional operational teams responsible for Identity & Access Management (IAM), Privileged Access Management (PAM), directory services, and associated cybersecurity tools. • Ensure reliable execution of high-volume identity processes such as access requests, provisioning, and recertification. • Act as primary escalation point for operational issues. • Drive service health, uptime, and performance across identity platforms. Identity Governance, Risk & Compliance • Oversee execution of access certifications and recertifications. • Support audit activities and ensure accurate reporting. • Ensure alignment with security policies and control frameworks. • Partner with auditors and compliance stakeholders. Platform Operations & Tooling • Manage the team(s) which support platforms such as SailPoint ISC/IIQ, Entra ID, Active Directory, BeyondTrust Passwordsafe, BeyondTrust Privileged Remote Access, NPS, PKI, LDAP, ADFS. • Enhance or develop IAM integrations with ServiceNow. • Maintain stability while supporting modernization efforts. Continuous Improvement & Automation • Drive process standardization and efficiency improvements. • Implement automation to reduce manual effort. • Develop metrics and operational dashboards. People Leadership & Regional Delivery • Lead and manage regionally distributed teams and service providers. • Manage workload prioritization and resource planning. • Partner with management peers and help the team work across towers to achieve goals. Stakeholder Engagement & Alignment • Partner with other IAM teams including engineering, security, tools, platforms, and business stakeholders. • Support application onboarding and lifecycle management. • Provide operational reporting and insights to leadership. Requirements • Bachelor’s degree or equivalent experience. • 10+ years in IT with experience in IAM or related areas. • Minimum of 5+ years implementing and supporting enterprise IAM solutions or related/similar environments including Active Directory, SailPoint Identity Security Cloud / IIQ, BeyondTrust Password Safe / Privileged Remote Access, and Entra ID. • Minimum of 5+ years developing technical strategies, architecture, and roadmaps. • 5+ years of leading global operations teams. • Understanding of audit and compliance requirements and processes. • Strong communication and stakeholder management skills. Preferred Qualifications • A strong background in technical design, architecture, or engineering. • Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, mentoring/development, and problem-solving skills. • Experience working in an FDA-regulated business (e.g., validated software related to medical, pharmaceutical, or life sciences products) is preferred. • Strong ability to know your audience and structure communication and presentations to Abbott application owners and senior leadership on aspects of complex technical scenarios while maintaining appropriate functional and technical level for the audience. • Experience working in a matrix global organization with strategic sourcing partners where success requires broad orchestration of resources and services. • Support business and technology strategy and planning by leveraging knowledge in both technical and business areas. • Assess issues/problem encountered and recommend an appropriate solution. • Able to articulate vision and strategy for complex and innovative technical undertakings. • Able to deal with ambiguity and make expert judgments in situations where no precedent exists. • Experience with advanced IAM reporting leveraging Microsoft SQL, Power BI, etc. Location This position is based in Kuala Lumpur, Malaysia . Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Services & Solutions Delivery DIVISION: BTS Business Technology Services LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable