Medical Information Specialist II - Remote RN

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. This is your opportunity to join Inizio Engage and represent a top biotechnology company ! Why You’ll Love Working Here We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience, expertise , and impact Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions Continuous growth opportunities through learning, leadership development, and career advancement support A collaborative culture where your ideas are valued and your work makes a difference We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732 What will you be doing? Completely and accurately process and document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations Collect demographic data and disposition for product, sample and literature fulfillment Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines Accurately collect information required by individual programs and correctly capture in specific program databases Exhibit effective communication and tele-management skills Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed Adhere to all company policies and Standard Operating Procedures Possess effective organizational skills, including working on multiple projects simultaneously Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) Update and submit resume upon requests for audits What do you need for this position? Current US healthcare professional license: RN Excellent verbal, written and listening communication skills Ability to join frequent meetings and calls without disruption or disconnecting Strong c ompetency with computer navigation and data entry while conversing with customers Pleasant telephone manner Contact Center or non-clinical healthcare experience preferred Ability to work both independently and within a group setting Results oriented, excellent organizational skills and ability to work cross-functionally The base pay range for this position is $23.10/hr – $42.90/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare profes