Senior Manager, VELYS Digital Enablement

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: External Customer/Product Training Job Category: Professional All Job Posting Locations: Remote (US), Warsaw, Indiana, United States of America Job Description: We are searching for the best talent to join our DePuy Synthes team as a Senior Manager, VELYS Digital Enablement; 2 openings, preferably with one located on East Coast and one on West Coast respectively. Purpose: DePuy Synthes is shaping the future of digital surgery. As the VELYS ecosystem continues to expand, our competitive advantage is our ability to turn every installation into a successful, growing robotic program that delivers lasting value for surgeons, health systems, and patients. The Senior Manager, VELYS Digital Enablement is a regional account execution and clinical leadership role responsible for translating VELYS strategy into proactive customer success across an assigned region. This leader directly manages and develops a team of VELYS Clinical Managers (VCMs) while operating primarily across and ahead of the business, connecting customer insights, utilization data, clinical activity, commercial priorities, and emerging technologies to anticipate account needs and growth opportunities before they become field escalations. The Senior Manager maintains strategic oversight of the VELYS customer lifecycle from pre-launch planning and implementation through adoption, utilization, optimization, and expansion. Working across Sales, Clinical, Education, Field Service, Marketing, and Commercial Enablement, this leader creates alignment around account priorities, proactively removes barriers to execution, and ensures customers experience one DePuy Synthes throughout the lifecycle of their VELYS investment. Key Responsibilities: Lead Through VELYS Clinical Managers Lead, coach, and develop a regional team of VELYS Clinical Managers, providing timely performance feedback, career development discussions, and succession planning to build the next generation of VELYS leaders. Develop direct reports as player-coaches who maintain active account launch responsibilities while effectively leading, coaching, and developing their own clinical teams. Establish clear standards, policies, and operating rhythms for clinical excellence, launch execution, VCS development, and operational performance. Streamline Standard Operating Procedures (SOPs) with defined decision rights that empower VCMs to lead their regions with appropriate autonomy. Manage the operational aspects of the regional team, ensuring workflows, performance metrics, and compliance requirements are met within established timelines and budgets. Foster a culture of accountability, collaboration, curiosity, continuous improvement, and customer focus across the organization. Own Regional Account Execution & Portfolio Strategy Maintain a forward-looking view of the regional VELYS portfolio across capital pipeline, launch readiness, surgeon education, utilization, account health, customer engagement, and expansion potential; engaging early in the capital journey to understand the customer value proposition, surgeon pipeline, implementation requirements, and expectations established during acquisition. Develop regional priorities and account execution strategies aligned with customer needs and commercial objectives, segmenting and prioritizing accounts based on strategic value, readiness, utilization opportunity, competitive dynamics, and resource requirements. Lead regional launch prioritization and clinical resource allocation, ensuring the right resources are deployed to the right accounts at the right time, and partner with VCMs to translate regional priorities into actionable clinical execution plans. Anticipate future clinical capacity requirements based on capital sales, surgeon onboarding, portfolio expansion, and new technology introductions to stay ahead of demand. Establish disciplined launch and post-launch operating rhythms that accelerate adoption while building sustainable local capability. Drive Adoption, Utilization & Growth Own regional strategies that accelerate sustained VELYS adoption and utilization, using account and surgeon-level trends to identify leading indicators of adoption risk, underutilized capacity, and growth opportunities before they become customer escalations, moving the organization from simply reporting utilization to understanding why performance is changing and determining the appropriate intervention. Partner with VCMs and cross-functional teams to drive targeted strategies for surgeon adoption, utilization recovery, and progression toward independent use, while identifying opportunities to expand adoption through additional surgeons, VELYS applications, software and technology upgrades, and future capital sales. Deploy clinical resources strategically against needs requiring clinical expertise rather than creating long-term dependency, transitioning mature accounts toward appropriate local self-sufficiency while maintaining strategic oversight and access to advanced clinical support. Build Strategic Customer Partnerships Develop trusted relationships with key surgeons, hospital leaders, health-system stakeholders, and commercial partners. Lead or support executive business reviews that connect utilization, adoption, brand loyalty, customer experience, and program performance to customer objectives and capital investment. Maintain visibility into active users and non-users to identify adoption barriers and surgeon conversion opportunities, anticipating customer needs and mobilizing resources proactively rather than waiting for issues to become escalations. Support VCMs with high-level customer escalations, complex account challenges, and strategic growth opportunities, helping customers maximize the clinical, operational, and economic value of their VELYS programs throughout the lifecycle of their investment. Orchestrate Cross-Functional Execution Align Sales, Clinical, Education, M