Senior Director, Pharmacy Patient Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: People Leader All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: We are searching for the best talent for a Senior Director, Pharmacy Patient Services role located in Titusville, New Jersey. About Us Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Summary J&J is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio. The Sr. Director, Pharmacy Patient Services is responsible for leading the strategy and program design for the pharmacy channel across the NA portfolio of brands. This includes the development of multi-generational lifecycle plans for distribution and engagement of specialty and retail pharmacies, partnership and fee for service strategies, and data and technology agreements that support the needs of patients starting, resuming or continuing on J&J therapies. In addition, you will be responsible for identifying capabilities, partners, technologies, and innovative programming approaches that allow J&J to become best-in-class in supporting patient engagement through the specialty pharmacy and retail pharmacy channels. In this role, you must build and maintain strong working relationships with marketing, account management, commercial excellence, patient solutions team, value/access/pricing (VAP) teams, sales, IT, procurement, legal, finance, healthcare compliance, training, policy and advocacy. Key Responsibilities include but are not limited to: The Sr. Director, Pharmacy Patient Services leads teams in service to our patients. Day-to-day responsibilities for the Director and their team include: People Development: Coach, develop and motivate direct reports; Support a purpose driven culture through support partners Px Strategy & Design: Consult with Px strategy leads to inform the pharmacy channel multi-generational engagement plans, including network approach (open, preferred closed) and programming strategy; Use market assessments, competitive landscapes, voice of patient, voice of customer, and industry trends to inform recommendations for program design and strategic partners Px Requirements: Defines partner selection criteria and program requirements that align to patient needs and brand objectives; Leads capabilities discussions and RFP process, and contracting in coordination with account management and PECS operations teams Operational Excellence: Use patient analytics, voice of customer, benchmarking, market insights and compliance monitoring to continuously optimize program performance (KPI attainment, efficiency, cycle time); Ensure pharmacy services optimization with J&J Patient Services; Partners with pharmacies to identify and deploy operational enhancements including training, technology, tools, staffing, and incentives; Supports sharing of learning and best practices across the portfolio Account Management: Partners with national and local account teams to identify strategic partners, define shared objectives, and identify addressable gaps in patient experience; Influences priorities of account team; Supports contracting efforts; Shape quarterly business reviews with pharmacies Program Operations & Compliance: Accountable for program development & launch with pharmacies in accordance with regulations & internal policy. Includes program approvals (legal, compliance, privacy), negotiation & contracting, fair market value assessments, SOPs, training, and compliance monitoring Measurement & Reporting: Develops goals and KPIs that reflect patient needs and brand strategies; presents performance summaries (operational, impact and financial metrics) and strategic recommendations to PECS leadership team and Px strategy leads Budgeting: Builds estimates for financial and people resourcing needs to support pharmacy Px strategy; confirms funding with Px lead; approves programs through pricing committee and fair market value processes; Proactively monitors and manages spend Strategic Planning: Monitors trends in policy, pharmacy capabilities, pharmacy integration and acquisition, emerging channels, and innovation, to inform proactive changes to access and affordability programs Culture: Supports a culture of learning, smart risk-taking and experimentation within team and through supplier partners Diversity, Equity, and Inclusion: Creates an inclusive and equitable environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce Leadership & Ethics: Model ethicals, Credo-based leadership with deep knowledge and respect for legal and compliance requirements Qualifications Education and work experience. A minimum of a bachelor’s degree is required A minimum of 10 years of healthcare business experience (e.g. Account Management, pharmacy, sales, marketing, payer/access experience, operations. analytics) is required. A minimum of 5 years of proven performance in leading large cross-functional teams for an enterprise-wide program A minimum of 3 years designing, developing and implementing patient support pro