Medical Contact Center Assistant I

Summary of Responsibilities: To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. All other duties as needed or assigned. Qualifications (Minimum Required): Completed college degree in any of the following: Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology 1 year or more of inbound voice call center experience Willingness to work on a hybrid setup in Greenhills, San Juan following a night shift schedule Learn more about our EEO & Accommodations request here .