I2C DS Collection & Dispute Mgmt Sr Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Sr Analyst , located in Bogota, Colombia. “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world. ITC Collections & Dispute Management Sr Analyst - is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months , and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes. Key Responsibilities: Collections & Accounts Receivable Management · Own strategic management of customer collections and open receivables for complex and high-value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques. · Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk. · Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions. · Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management. · Provide senior-level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate . Dispute Management · Own end-to-end dispute lifecycle for a portfolio of strategically important, high-risk, or high-revenue customer accounts, from investigation through resolution and financial posting. · Act as a Senior Subject Matter Expert (SME) for complex, non-standard, or escalated disputes, leveraging deep functional and business knowledge. <