Manager, Procurement Ops, Americas

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Procurement Job Sub Function: Strategic Sourcing Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: DePuy Synthes is recruiting for a Manager, Procurement Operations, located in Bogotá, Colombia. JOB DESCRIPTION The Manager, Procurement Operations will ensure that the Regional Global Services Procurement organization delivers results in support of Global Services, One Procurement, and DePuy Synthes business strategy and objectives. The role works directly with the business, category leaders, and the broader Procurement function and contributes to and/or owns the operational execution of prioritized category strategy implementations, sourcing and contracting cases, and other critical functional activities. The role oversees and manages activities relating to the organization's strategic sourcing plan, from maintaining supplier relationships through contract negotiation, authoring, execution, and management. The Manager identifies and addresses internal stakeholder needs, contributes improvements to procurement strategies, remains abreast of current market trends, and builds a stable, measurable, and continuously improving service across the assigned region. KEY RESPONSIBILITIES Manage a team of individual contributors and/or supervisors and conduct effective performance management, coaching, capability development, and succession planning. Manage the operational aspects of the team, including workflow, performance, capacity, quality, compliance, and escalations; ensure achievement of team goals within established timelines and deliver against defined service levels. Oversee and actively participate in day-to-day Procurement Operations and Source-to-Contract services, including sourcing event management, negotiation of price and other commercial and non-commercial contract terms, contract drafting and execution, requisition and purchase-order support, buying-channel guidance, supplier onboarding, stakeholder management, and operational reporting. Collaborate with multiple departments in the development and execution of strategies and plans that improve the organization's profitability and competitive position, using market intelligence, risk assessments, and total-cost projections. Ensure compliance with applicable regulatory and legal requirements, company policies and procedures, data privacy, cybersecurity, quality expectations, and delegated authorities; partner with Category Procurement, Finance, Accounts Payable, Legal, Compliance, Quality, Information Security, Privacy, Technology, master data, Supply Chain, and business stakeholders to resolve issues. Monitor service levels, cycle time, backlog, first-contact resolution, right-first-time quality, rework, compliance, stakeholder feedback, and productivity; communicate root causes, risks, and corrective actions. Drive continuous improvements in user and supplier experience, effectiveness, and efficiency within the assigned area of responsibility, including process standardization, documentation quality, and control performance. Support the development and implementation of automation and artificial intelligence initiatives within the assigned area of responsibility, while gathering and documenting business and data needs, integration points, controls, test scenarios, and adoption requirements. Lead team readiness for process and technology changes through training, coaching, knowledge articles, standard procedures, user acceptance testing, deployment support, and post-go-live stabilization. Use structured problem solving and operational data to address recurring issues, remove unnecessary work, improve self-service, and recommend automation opportunities. Create value by developing strong, value-added working relationships with internal and external customers and suppliers to proactively understand and constructively influence their needs and expectations. Integrate Johnson & Johnson's Credo and Leadership Imperatives into team goals, performance management, stakeholder interactions, and decision making. QUALIFICATIONS Education Bachelor's degree or equivalent university degree is required. MBA or another advanced degree is preferred. Experience and Skills Required 6–8 years of Procurement, Finance, or other relevant business experience. Prior experience leading individual contributors and/or supervisors in a matrixed service-delivery environment is preferred. Demonstrated ability to manage workflow, performance, service levels, quality, compliance, and escalations. Strong collaboration, communication, and influencing skills; regarded as a constructive player representing Source-to-Contract and Procurement in internal and external teams and able to build collaborative relationships to achieve objectives.